Peer Services Advocate (bilingual)

San Francisco, CA
Part Time
Resource Center
Entry Level

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Peer Services Advocate role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Program manager, integrated services and is a Part-Time, Non-Exempt role with a hourly range of $22.38 to $24.05

Primary Objective:

Under the supervision of the Program manager, integrated services, the Peer Service Advocate will guide and monitor participants' use of the Resource Center's facilities while providing peer counseling and support to motivate clients to engage in services, reduce harm, and improve their physical, social, emotional and economic health.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Provide direct and indirect peer counseling and support by motivating and assisting clients to collaborate with case managers to obtain access to health and social services.
  • Assist staff and clients in identifying community resources to support the recovery and stability of clients. Provides service coordination and follow-up to enable clients to participate at their highest level of independence within the community or within shelter and/or permanent housing placement.
  • Peer Service Advocates will provide individual contact with patients to identify and develop client-directed treatment plan goals and monitor ongoing achievement of goals.
  • Provides information on community resources such as food services, shelters, health services, and mental health services as needed.
  • Works collaboratively with primary care and case management staff in implementing service plans.
  • Supports the mission and vision of the Resource Center; follows all clinic policies and procedures; attends individual and group supervision meetings and supports all Resource Center activities.
  • Creates a hospitable environment and provides services to clients with the utmost dignity and respect.
  • Maintains a safe and clean environment at the Resource Center.
  • Ability to advocate for clients by bringing concerns about services to providers' attention.
  • Ability to help clients identify risk reduction strategies (safer sex, drug treatment, needle exchange, etc.)
  • Supports patients navigating the clinic system and community resources.
  • Maintains communication and documentation around client progress and areas of concern
  • Must be available to work a flexible schedule, including evenings and Saturday

**To perform this job successfully, an individual must be able to complete each of the essential job requirements satisfactorily.  The qualifications listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES
Customer Service

  • Strives to understand the needs of patients/clients.
  • Treats all patients/clients with dignity, respect, and demonstrates appreciation of cultural differences.
Safety
  • Takes immediate action to correct any unsafe situation
  • Follows correct procedures to ensure one's own safety and that of other team members. 
Teamwork
  • Promotes team effort in all activities and uses a team approach to problem solving.
  • Understands and embraces the mission and strategic initiatives of the institution.
MINIMUM QUALIFICATIONS
  • Bilingual Spanish/English required (Read & Write)
  • Must be flexible to address individual client needs.
  • Knowledge of de-escalation techniques, conflict resolution, and emergency response.
  • Available to work a flexible schedule, including evenings and Saturdays.
  • Experience using computers, including Microsoft Teams, Outlook, Zoom, and online search tools.
  • Professional and ethical working experience in a multi-cultural team setting.
  • Ability to maintain a high level of confidentiality.
PREFERRED QUALIFICATIONS
  • Knowledge of harm reduction techniques preferred.
  • Prior peer counseling experience preferred; in particular, experience working with homeless individuals, SRO hotel tenants, sex workers, active drug users, and/or very low-income immigrants/day laborers.

As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.

To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:

  • Employee incentive program of up to $4,000 every year
  • Annual 4% COLA increase
  • 401(k) retirement savings plan includes a company contribution
  • Vacation: 2 weeks annually 
  • Paid educational leave: 40 hours annually
  • Medical insurance: zero out-of-pocket expense under the base plan
  • Dental and vision insurance provided at no cost to the employee
  • Life insurance includes a free basic policy with an optional voluntary plan
  • Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
  • Flexible spending accounts for health and dependent care expenses
  • Commuter benefits

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

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