Case Manager - Resource Center (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for a qualified candidate for our Case Manger role. This position reports to the Resource Center Program Director, and is a regular, full time, non-exempt role with an hourly range of $27.46 to $29.52 with full benefits. 

Primary Objective: 

In conjunction with a multidisciplinary treatment team, the Bilingual Case Manager will provide on-going case management and crisis counseling to Resource Center participants. The Bilingual Case Manager will provide housing, immigration and benefits support as well as assist clients to connect with MNRC’s treatment team and San Francisco medical and behavioral health system programs as needed.

In addition to case management duties this position will provide assessment, diagnosis, treatment interventions and linkage and referral to more specialized services for patients in need of mental health and/or substance abuse services.

Essential Functions & Responsibilities:

• Perform individual comprehensive assessment of Resource Center clients’ psychosocial history, mental health status, medical needs, housing, food and other needs for basic support.  Determine eligibility and necessity for case management, medical, and psychotherapy and psychiatric treatment, if appropriate.
• With clients’ assistance, develop care plan delineating steps necessary to accomplish activities, goals and objectives.  Implement the plan through the provision of interventions, coordination with integrated services team and/or through facilitated referrals.
• Utilizing a participant-centered, harm reduction model of services, provides insight oriented, behavior modifying and/or supportive psychotherapy to individuals, families and groups of patients.
• Provides crisis intervention and assesses clients for suicide, danger to others due to mental illness or grave disability.
• Utilizes motivational interviewing, cognitive behavioral and health psychology treatment methods. Utilizes depression screening tool (PHQ-9) and other evidence-based screening tools as appropriate. Follows the SAMHSA SBIRT (Screening, brief intervention, referral and treatment) model for patients with substance use problems.
• Refer clients to appropriate shelter case management beds (Senior, Jazzie’s Place).  Assist clients to find, apply, access and stabilize in housing.
• Assist clients in compiling documentation and filling out forms for immigration and public benefits’ eligibility, including County Adult Assistance Programs, Social Security disability programs, and Medi-Cal, among others.
• In conjunction with Program Manager, Integrated Services assign lockers to clients and provide locker rules and locker contract.  Receives and documents monthly locker data in accordance with protocol. Assist clients to connect with MNRC treatment team and to access the San Francisco medical and behavioral health system programs as needed.
• Attend appointments with clients if needed such as DMV, or SS. Create a hospitable environment and provide services to clients with the utmost dignity and respect.
• Utilize a participant-centered, harm reduction model of services.
• Maintain documentation for case management activities as required by funding sources.
• Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.
• Attend relevant meetings, including staff meetings and staff training.
• Other duties as assigned or required.
• Ability to work a flexible schedule, including evenings.

CORE COMPTENCIES

• Customer Service
• Safety
• Teamwork

Education  

• Bachelor’s degree in social work, Psychology, Counseling or a related field preferred.

Experience & Qualifications

• Bilingual Spanish/English Required
• At least two years of experience as a case manager working with unhoused adults and dually and triple-diagnosed individuals required.
• Knowledge of motivational interviewing, cognitive behavioral and health psychology.
• Must be willing to provide support, advocacy and develop relationships following harm reduction principles with a very diverse homeless population, including Spanish speaking immigrants, day laborers, women, LGBT, African Americans, active drugs users and people with mental illness and other disabilities.
• Ability to work with de-escalation techniques, conflict resolution and emergency response.
• Excellent interpersonal communication and writing skills.
• Ability to work professionally and ethically in a multi-cultural team setting, including ability to maintain a high level of confidentiality.

As a condition of employment, all candidates are required to meet specific immunization standards. Documentation of current immunizations, including Varicella, TDAP, COVID-19, MMR, and Hepatitis B, as well as TB test results valid within the last two (2) years must be submitted before the start date. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.

To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:

• Employee incentive program of up to $4,000 every year
• Annual 4% COLA increase
• 401(k) retirement savings plan includes a company contribution
• Vacation: 3 weeks annually (increases to 4 weeks after 5 years)
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.