Drop-In Supervisor at Homeless Center (bilingual)

San Francisco, CA
Full Time
Resource Center
Mid Level

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. 

We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve with a focus on the Latino Spanish-Speaking Communities.

The Mission Neighborhood Resource Center (MNRC) was founded in 2002 as a community response to the neighborhood's growing homeless population, the Mission Neighborhood Resource Center advocates for housing and resources to enhance the physical, social, emotional, and economic health of homeless residents in the 16th street corridor and surrounding Mission neighborhood. MNRC employs a service model based on harm-reduction principles and practices that focus on community building, basic human needs, and integrated health services for a diverse population as they move toward greater stability and well-being.

We are currently looking for qualified candidates for our Drop-In Supervisor - Homeless Center role. This position reports to the Program Director of the Mission Neighborhood Resource Center and is a Regular, Full Time, Non-Exempt role with a starting hourly wage of $29.00 to $33.25 with full benefits

Primary Objective:

The Drop-In Services Supervisor supports the overall operations of our Drop-In Services and integration with our Primary Care Clinic and Community Programs. The Drop-In Services Supervisor supports day-to-day operations of Drop-In center activities and Drop-In services team in the afternoon, once a month on Men’s Saturday, and serves as point of contact in the absence of the Drop-In Services Manager. This position supervises janitorial staff and is responsible for upkeep and maintenance of the facility. They also supervise the Community Programs Advocate and are responsible for conducting program planning, reporting, and evaluation of all Community Program activities which include our internship program and group activities such as Men’s Saturday, support groups, holiday events, and community meetings. This position also leads outreach and education efforts in the surrounding community to increase awareness and use of our medical and behavioral health services.

Essential Functions/Responsibilities:

  1. Supports the oversight of the day-to-day operations of drop-in center services which are available to community members Mondays through Fridays from 7 am to 7 pm and Saturdays from 7 am to 12 pm. Works in the drop-in area when Drop-In Services Manager is unavailable (generally in the afternoon and evenings as well as some Saturday mornings) to assure adequate staff support and foster a welcoming, harm-reduction environment for community members.
  2. Recruits, hires, trains, mentors, and supervises Community Programs and Janitorial staff. Holds regular staff meetings and provides individual supervision. Works collaboratively with partner organizations and coordinates volunteers as needed.
  3. Oversees all community-building, education, and training programs of MNRC including Ladies Night, Capp Street Internship, group activities, support groups, holiday events, and community meetings.  Responsible for program planning, reporting, and evaluation. Encourages active participation of community members in all aspects of program activities including the Clinic.
  4. Conducts outreach to the surrounding community to educate homeless individuals living both on the street and in Single Room Occupancy hotels about our services and promotes community members that are out-of-care that they enroll in our medical and  behavioral health clinic.
  5. Responsible for ordering, delivery and pick-up, and stocking program and facility supplies. Seeks and coordinates the donation of program supplies when appropriate. 
  6. Ensures the safety of staff, community members, and neighbors by educating community members about and enforcing Community Rules including consequences for violations.  Ensures proper documentation of incidents and enters suspensions in MNRC Suspensions database. Responsible for upholding re-entry plan discussions in clinical coordination meetings and re-entry protocol.
  7. Attends relevant meetings and trainings. Represents MNRC at community meetings, events, conferences, and other activities as needed.
  8. Other duties as assigned.


  1. Bilingual English-Spanish required.
  2. Bachelors’ Degree or equivalent work experience preferred.
  3. Experience leading teams for at least 2 years required, one-year supervisory experience preferred.
  4. One year of social service experience working with communities of color or immigrant communities and individuals who are homeless, actively using drugs, or have severe mental and physical disabilities. 
  5. Working knowledge of harm reduction principles preferred.
  6. Must have the demonstrated ability to address conflict by using conflict prevention, de-escalation, and resolution techniques.
  7. Ability to work professionally and ethically in a multi-cultural team setting, including ability to maintain a high level of confidentiality.
  8. Ability to work a flexible schedule, including evenings and weekends.
  9. Knowledge of MS Office and ability to use the internet

To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:

  • Medical Insurance – MNHC pays 90-100% based on plan
  • Dental and Vision Insurance – free to employee
  • Life Insurance – free basic policy plus voluntary option
  • Flexible Spending Accounts for health & dependent care expenses
  • Commuter benefits for public transportation expenses
  • Vacation – 2 weeks (3 weeks after 5 yrs; 4 weeks after 8 yrs)
  • 12 Paid Holidays plus your birthday and 12 Sick Days each year
  • 40 hours Paid Educational Leave
  • 401k Retirement Savings Plan with Company Contribution

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.


Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*