Services Coordinator (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Coordinator role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Program Manager, Integrated Services and is a Regular, Full Time, Non-Exempt role with a starting hourly range of $23.99 to $25.77 with full benefits.

Primary Objective:

The Services Coordinator plays a central role in fostering a welcoming, transparent, and client-centered environment within the Resource Center. This position supports smooth and reliable daily operations (6 AM–6 PM, Monday–Saturday) and collaborates closely with staff to maintain a safe, respectful, trauma-informed, and harm-reduction-focused space for all community members. To meet program demands and ensure continuous coverage, Service Coordinators share responsibilities, working as a unified team while contributing distinct areas of expertise. Services Coordinators serve as backup support to Peer Service Advocates to help stabilize operations during high-volume periods, unplanned staff absences, or emergent situations.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Operational Support & Center Coverage

• Assist with oversight of day-to-day operations of the Resource Center’s drop-in services across assigned shifts.
• Provide on-the-ground coverage when the Program Manager is unavailable, ensuring consistent staff support and maintaining a welcoming, client-centered environment.
• Promote a culture of transparency, respect, and harm reduction in all interactions with community members.

• Conduct outreach in the surrounding community, including street outreach and SRO engagement, to connect individuals experiencing homelessness with available drop-in services, case management support, and onsite medical and behavioral health care.
• Partner with care management and outreach teams to ensure timely communication, coordinated service delivery, and follow-up with individuals who are out-of-care.

• Utilize Microsoft Outlook, Word, Excel, and other agency systems to complete daily incident reports, communicate service needs, and maintain accurate and timely documentation.
• Ensure that all incidents, observations, safety concerns, and protocol-related actions are properly documented and communicated using approved reporting channels.
• Uphold re-entry protocols by coordinating discussions with clinical teams and ensuring follow-through on re-entry plans.

• Support the safety and well-being of staff, community members, and neighbors by educating clients on Community Expectations and reinforcing those expectations through a consistent, trauma-informed, and harm-reduction lens.
• Enter safety interventions and behavior plans and suspensions into the appropriate tracking system and ensure documentation is clear, timely, and aligned with policy.
• Foster a respectful environment where expectations are communicated openly and consistently.
• Assesses client safety process and screening and conducts de-escalation training for staff, clients, volunteers and other groups, teaches and implements trauma informed and service recovery practices and approached

• Manage ordering, stocking, and inventory of program and facility supplies.
• Coordinate deliveries, donations, and supply distribution to ensure staff and community members have what they need to feel supported.

• Attend required meetings, trainings, and team huddles to stay aligned with program updates and emerging needs.
• Represent the Resource Center professionally at community meetings, events, and partner engagements.

• Perform additional tasks as assigned to support the mission, operations, and service environment of the Resource Center.

• High School diploma or equivalent experience with the ability to read and write in English and Spanish.

• Bilingual in English and Spanish required.
• Two years of experience in a support role, assisting teams with coordination, administration, or operations without direct supervisory responsibility, OR at least three years of experience in a leadership role, where they directly supervised, managed, or led a team.
• Ability to address conflict using prevention, de-escalation, and restorative communication strategies.
• Knowledge of harm reduction principles and a willingness to practice them consistently.
• Ability to work professionally and ethically within a multicultural, multidisciplinary team and maintain a high degree of confidentiality.
• Demonstrated communication competency:
  The Service Coordinator must be able to communicate with clarity, professionalism, and empathy in a fast-paced environment. This includes the ability to:
  • Convey information transparently and respectfully to clients and staff.
  • Use active listening to understand client needs, safety concerns, or escalating situations.
  • Provide clear written communication such as incident reports, emails, and documentation using proper grammar, organization, and tone.
  • Communicate expectations, boundaries, and safety rules in ways that are firm, trauma-informed, and culturally responsive.
  • Adapt communication style when engaging individuals who may be in crisis, distrustful of services, or experiencing behavioral health symptoms.
• Strong proficiency with Microsoft Office Suite (Outlook, Word, Excel) and the ability to navigate web-based platforms and electronic documentation systems.
• Flexible availability, including evenings and Saturdays.

• Bachelor’s Degree preferred.
• One year of experience in social services working with diverse communities, including communities of color, immigrant communities, individuals experiencing homelessness, people actively using substances, and individuals with significant mental or physical health needs.

• Employee incentive program of up to $4,000 every year
• Annual 4% COLA increase
• 401(k) retirement savings plan includes a company contribution
• Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years)
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits