Health Enrollment Navigator (Bilingual)

San Francisco, CA
Full Time
Shotwell
Mid Level

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Health Enrollment Navigator role. Please note: this role requires an applicant to be bilingual (English/Spanish). This position reports to the Patient Services Manager and is a Regular, Full Time, Non-Exempt role with a starting hourly range of $26.18 to $28.13 with full benefits. 

PRIMARY OBJECTIVE
The Navigators Program provides a variety of outreach and navigation services to various vulnerable populations who are potentially eligible for enrolling or re-enrolling in Medi-Cal (California’s state-run and funded Medicaid program), which provides health coverage to families with very low income, as well as expectant mothers, persons with a range of disabilities, and immigrants and families with mixed immigration status, et al.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Engagement

  • Works with staff to develop and implement a plan for community engagement that will connect residents to resources through the scheduling and follow-up of appointments.
  • Leads public education activities at all four clinic sites that increases knowledge of health programs, the benefits of health coverage, and the eligibility requirements.
  • Develops language accessible outreach materials in Spanish and English that have information about Medi-Cal services, office location, office hours, and contact information.
  • Collaborates with community-based organizations to inform their stakeholders of healthcare opportunities, assists them with the application process, and in establishing a health home.
  • Coordinates workshops, clinics, and community meetings, including supporting residents and supporting the needs of co-workers, and partner staff.
  • Conducts weekly outreach and education at local schools, special events, and heavy use corridors, i.e., Mission Street, Valencia, Geneva Ave, and other neighborhoods where the Latinx community gathers.
  • Coordinates with the other Health Education Navigators by meeting regularly and adjusting and enhancing the team’s work to maximize outreach and engagement.
  • Participates in regular team meetings to evaluate and develop strategies to address ongoing and emerging related issues in the district.
  • Compiles, develops, and maintains file notes, statistical reports, and participant records to better understand our internal success rate and trends, and for grant reporting.
  • Maintains the highest standards of professional conduct in relation to information that is confidential in nature.
  • Pays strong attention to detail and manages competing priorities effectively, and participates in nurturing a harmonious and teamwork-oriented work environment
New Enrollment and Renewals
  • Contacts patients whose Medi-Cal has lapsed and assists them with renewing their membership.
  • Identifies residents who qualify for Medi-Cal enrollment and assists them with applying. 
Data Management and Privacy Protection
  • Protects sensitive patient health information from being disclosed without the patient's consent or knowledge by adhering to the standards of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Other Duties
  • Responds to other duties as assigned by the supervisor.
CORE COMPETENCIES
Customer Service
  • Strive to understand the needs of patients and clients.
  • Treat all patients and clients with dignity, respect, and appreciation for cultural differences.
Safety
  • Take immediate action to correct any unsafe situation.
  • Follow correct procedures to ensure one's own safety and that of other team members.
Teamwork
  • Promote team effort in all activities and use a team approach to problem-solving.
  • Understand and embrace the mission and strategic initiatives of the organization.
Professionalism & Reliability
  • Work independently in a calm and reassuring manner using good boundaries and good judgment.
  • Be reliable, dependable, and flexible.
  • Project appropriate confidence, listen well, and remain calm in unexpected situations.
Organization
  • Maintain strong organizational skills.
MINIMUM QUALIFICATIONS
  • High School diploma or equivalent.
  • Bilingual in English and Spanish.
  • Strong computer skills including intermediate MS Office skills, Internet research, and experience with database systems.
  • Experience completing government-funded healthcare program applications.
  • Experience in counseling working-class Latinx immigrants and/or providing community social services to underserved communities. A commitment to social and economic justice, and knowledge of issues impacting working-class immigrants in San Francisco.
  • Excellent verbal and written communication skills.
  • Flexible schedule required; hours may vary and include evening work.
  • Ability to work within all the rules, regulations, and policies that govern the Health Center's compliance.
  • Protect sensitive patient health information from being disclosed without the patient's consent or knowledge by adhering to the standards of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
PREFERRED QUALIFICATIONS
  • Associate’s degree  
  • Experience working with Epic EHR
To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:
  • Medical insurance with zero out-of-pocket expense under the base plan
  • Dental and vision insurance at no cost to the employee
  • Life insurance with a free basic policy and optional voluntary plan
  • 401(k) retirement savings plan with company contribution
  • Three weeks of vacation annually
  • 40 hours of paid educational leave
  • 12 paid holidays, birthday holiday, two floating holidays, and 12 sick days per year
  • Flexible spending accounts for health and dependent care expenses
  • Commuter benefits
As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer. 

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
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