Optometry Technician (bilingual)
The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.
We are currently looking for qualified candidates for our Optometry Technician role. Please note: this role requires an applicant to be bilingual (English/Spanish). This position reports to the Director of Optometry and is a Regular, Full Time, Non-Exempt role with a starting hourly rate range of $29.36.00 to $31.46 with full benefits.
Primary Objective:
As an Optometry Technician, you will interact with and support patients of all ages to ensure smooth patient flow and provide excellent care and service.
Essential Functions/Responsibilities:
Train patients on how to insert and remove contact lenses safely and effectively, ensuring they are comfortable and confident with their use. This includes demonstrating proper hygiene practices and answering any questions they may have about contact lens care.
Supporting the front desk is another key and important aspect of the role, which will have a set schedule as the coverage is shared with the other Optometric Technician. This involves answering telephone calls promptly and professionally, assisting patients with check-in and check-out procedures to ensure they have a positive experience from the moment they arrive until they leave. You will also be responsible for scheduling appointments, managing patient records, verification of public or private insurance and/or other public assistance programs and performing various administrative duties to maintain an organized and efficient office environment.
Other duties or tasks assigned by the Director of Optometry. These could include assisting with inventory management by keeping track of medical supplies, records, and equipment and ensuring that all equipment is properly maintained and calibrated. Participate in team meetings and training sessions to stay updated on the latest optometric practices and technologies and other sessions regarding patient registration and enrollment to other programs. Technicians may also assist other clinics when necessary.
Individuals with experience are encouraged to apply but this opportunity is also open to individuals who are interested in learning and training on the job.
Qualifications, Skills and Abilities:
- Bilingual in Spanish and English.
- 1+ years of experience preferred but not required as training can be provided on the job.
- Willingness to learn and grow in the role is key since most of the tasks can be learned in the job and/or taught by the Optometry Director.
- Ability to multi-task with excellent organizational skills and effective team dynamics, flexibility and collaboration.
- Knowledge of clinical operations and patient confidentiality and willingness to teach and providing instruction to patients.
- Ability to establish effective working relationships with patients and peers.
- Adherence to infection control protocols and practices .
To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:
- Medical insurance: zero out-of-pocket expense under the base plan
- Dental and vision insurance provided at no cost to the employee
- Life insurance includes a free basic policy with an optional voluntary plan
- 401(k) retirement savings plan includes a company contribution
- Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years)
- Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
- Paid educational leave: 40 hours annually
- Annual COLA increase
- Employee incentive program of up to $2,000 every 6 months
- Flexible spending accounts for health and dependent care expenses
- Commuter benefits
Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.