Behavioral Health Case Manager - Youth Focused (Bilingual)

San Francisco, CA
Full Time
Excelsior
Mid Level

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Behavioral Health Case Manager - Youth Focused role. This position reports to the Director of Behavioral Health and Substance Use Counseling and is a regular, full Time, Non-Exempt position with a starting hourly rate range of $29.36 to $31.46 with full benefits. 

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Direct Patient Contact (approximately 80-90%):

  • Perform brief assessments to identify patient needs, concerns, and circumstances.
  • Develop action plans in collaboration with patients.
  • Link patients to community services and support networks.
  • Complete psychosocial screenings for patients seeking care at MNHC and refer to relevant community services.
  • Follow up with patients and agencies by phone or in person to address barriers to access.
  • Assist MNHC patients and families with forms for benefits such as CalFresh, disability, housing, transportation, and emergency assistance.
  • Receive referrals and warm hand-offs from Behavioral Health Clinicians and cross-refer to Behavioral Health when warranted.
  • Accompany patients to appointments as needed.
  • Conduct outreach calls to facilitate attendance at groups and events.
Administrative - Data Reporting, Program Planning & Evaluation (approximately 10-20%):
  • Chart on all patients seen in the Electronic Health Record.
  • Develop, update, and maintain list of resources based on patient's needs (i.e., legal, food, housing, vocational).
  • Participate in supervision meetings, team meetings, and other required health center meetings.
  • Collects and analyzes information before making decisions; seeks input when appropriate.
  • Perform other duties as assigned.

**To perform this job successfully, an individual must be able to complete each of the essential job requirements satisfactorily.  The qualifications listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES
Teamwork

  • Promotes team effort and uses a collaborative approach to problem-solving.
  • Embraces the mission and strategic initiatives of the organization.
Clinical Skills
  • Knowledge of motivational interviewing, cognitive behavioral therapy, and health psychology.
  • Ability to use de-escalation techniques, conflict resolution, and emergency response.
Tolerance for Stress, Ambiguity, and Change
  • Maintains composure under pressure and handles complex problems with minimal supervision.
  • Demonstrates flexibility in achieving key goals and priorities.
Customer Service
  • Strives to understand and meet the needs of clients and patients.
  • Treats all with dignity, respect, and appreciation for cultural differences.
Safety
  • Takes immediate action to correct unsafe situations.
  • Follows correct procedures to ensure safety for oneself and team members.
Population-Specific Competencies
  • Ability to provide support, advocacy, and build relationships following harm reduction principles with a diverse population, including Spanish-speaking immigrants, day laborers, women, LGBTQ+ individuals, African Americans, active drug users, and people with mental illness and other disabilities.

MINIMUM QUALIFICATIONS

  • Associate's degree in social work, Psychology, Counseling or a related field.
  • Substitution for education: three years of paid work experience in a community or healthcare setting.
  • Bilingual in English and Spanish.
PREFERRED QUALIFICATIONS
  • Experience working with youth and adults.
  • Proficiency in Epic EHR.
  • Bachelor's degree.

Benefits

  • Annual 4% COLA increase
  • 401(k) retirement savings plan includes a company contribution
  • Vacation: 2 weeks annually
  • Paid educational leave: 40 hours annually
  • Medical insurance: zero out-of-pocket expense under the base plan
  • Dental and vision insurance provided at no cost to the employee
  • Life insurance includes a free basic policy with an optional voluntary plan
  • Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
  • Flexible spending accounts for health and dependent care expenses
  • Commuter benefits
Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
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