HIV Medical Case Manager (bilingual)

San Francisco, CA
Full Time
Mid Level

Are you looking for a different approach to helping others navigate the complex health care system? We're looking for a compassionate Case Manager who is ready to make a difference in the lives of low-income adults living in the Mission.

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. 

We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve with a focus on the Latino Spanish-Speaking Communities.

We are currently looking for qualified candidates for our HIV Medical Case Manager role. Please note: this role requires an applicant to be bilingual (English/Spanish). This position reports to the HIV Social Services Supervisor and is a Regular, Full Time, Non-Exempt role with a starting hourly range of $25.00 to $28.00 with full benefits. 


Primary Objective:

Provide a range of client-centered activities focused on improving health outcomes in support of clients being retained in care and achieving HIV viral suppression. Activities may be prescribed by the multidisciplinary team. Medical Case Management includes all types of case management encounters (e.g., faceto-face, phone contact, and any other forms of communication).

Essential Functions/Responsibilities:

Medical Case Management - Approximately 80% of the time

  1. Initial assessment of service needs -- Provide initial and follow-up Psychosocial Assessments which include obtaining a psychosocial history and current situation, sexual history, relevant medical history, substance abuse history, mental status exam and a needs assessment for concrete services such as financial benefits, housing, transportation and other social services.
  2. Development of a comprehensive, individualized care plan -- Develop a treatment plan and implement the plan through the provision of interventions (counseling, education), coordination with multi-disciplinary team and /or through facilitated referrals.
  3. Timely and coordinated access to medically appropriate levels of health and support services and continuity of care
  4. Continuous client monitoring to assess the efficacy of the care plan -- Provide direct support services to clients through one-on-one contacts and groups at MNHC HIV Clinic, home visits, and hospital visits. Assist clients in identifying barriers to services and help them access needed services.
  5. Re-evaluation of the care plan at least every 6 months with adaptations as necessary
  6. Provide individual counseling and risk-reduction to clients and significant other as appropriate.
  7. Ongoing assessment of the client’s and other key family members’ needs and personal support systems
  8. Treatment adherence counseling to ensure readiness for and adherence to complex HIV treatments
  9. Client-specific advocacy and/or review of utilization of services -- Empower/educate clients to make informed decisions regarding health care and use of social services systems.
  10. Accompany clients to appointments as needed and provide language translation for clients when indicated.
  11. Work with “hard to reach populations” to facilitate the access of HIV positive individuals to early intervention, primary care and other support services.
  12. Becomes and maintain status as ADAP Enrollment/Eligibility Worker by attending a training and recertifying annually. Enrolls clients in ADAP and submits all required documentation to the California Department of Public Health -- Division of AIDS
  13. Medical Case Management may also provide benefits counseling by assisting eligible clients in obtaining access to other public and private programs for which they may be eligible (e.g., Medi-Cal, Medicare Part D, State Pharmacy Assistance Programs, Pharmaceutical Manufacturer’s Patient Assistance Programs, other state or local health care and supportive services and insurance plans through the health insurance Marketplaces/Exchanges – Covered California)
  14. Other duties as assigned.

Administrative Duties - Approximately 20% of the time

  1. Attend weekly multi-disciplinary team meetings and present clients’ psychosocial assessment and treatment plan based on recommendations from physician, health educator, nutritionist, and other team members. Participate in staff meetings and in-service training. Receive weekly individual clinical supervision.
  2. Responsible for submission of monthly reports and statistical data to the Social Services Supervisor.
  3. Documentation of interventions in clients’ records.
  4. Make community presentations of HIV Services.
  5. Other duties as assigned.


  1. Bilingual (Spanish/English) required.
  2. Bachelor’s degree in Social Work or related field required.
  3. One-year experience in working with HIV/AIDS clients.
  4. Experience with substance abuse and the Latinx community preferred.
  5. Sensitivity to HIV/AIDS and LGBTQIA issues.
  6. Flexibility in scheduling and evening work is required.
  7. Ability to work professionally and ethically within multi-cultural settings, including ability to maintain confidentiality and privacy of persons, documents, data, and communications.


To learn more about our organization, please visit our website at We offer a full range of benefits which includes the following:

  • Medical Insurance – MNHC pays 90-100% based on plan
  • Dental and Vision Insurance – free to employee
  • Life Insurance – free basic policy plus voluntary option
  • Flexible Spending Accounts for health & dependent care expenses
  • Commuter benefits for public transportation expenses
  • Vacation – 2 weeks (3 weeks after 5 yrs; 4 weeks after 8 yrs)
  • 12 Paid Holidays plus your birthday and 12 Sick Days each year
  • 40 hours Paid Educational Leave
  • 401k Retirement Savings Plan with Company Contribution

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.


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